1. The 11/11 Final Sale Policy
Because our drops consist of strictly limited 1-of-1 physical
masterpieces and custom, print-on-demand lifestyle artifacts
manufactured specifically for you at the time of purchase, all
sales are final. We do not offer returns, structural refunds, or
exchanges for buyer's remorse or incorrect size selection. Please
review your dimensions, options, and cart meticulously before
checking out.

2. Damages and Manufacturing Defects
Your satisfaction and the safety of the art are our top priorities. If
your order arrives structurally damaged during transit, or if a printon-demand item contains a clear manufacturing error, we will
gladly issue a free replacement.
• The Window: You must report the issue within 7 days of the
delivery date stamped on your tracking link.
• The Process: Email our studio team at
[imaginekatie@gmail.com] with your order number and
clear photographic proof of the damaged shipping box,
original artwork, or product defect.

3. Shipping Fulfillment & Timelines
• Original Fine Art: Please allow 5–7 business days for our
studio team to safely crate, secure, and wrap your physical
1-of-1 painting. All original works ship fully insured with
signature confirmation required upon delivery.
• Print Apparel & Merchandise: Our lifestyle merchandise
(socks, tees, mugs) is fulfilled via custom print-on-demand
technology. These items typically take 3–5 business days
to manufacture before dispatch. You will receive an
automated tracking link the moment your package leaves the
facility.

4. Lost Packages & Delivery Disputes
Once a package is marked as "Delivered" by the shipping carrier
(USPS, UPS, or FedEx) to the address provided at checkout, the
studio cannot be held legally responsible for theft or parcel
misplacement. Please ensure your shipping location is completely
secure.